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CRB application process for PH drivers applying for new licence applications

An Enhanced CRB Disclosure is required as part of your licence application. TMG CRB has been appointed to administer CRB applications on behalf of London Taxi and Private Hire (LTPH).

You will need to make your CRB application before you submit your licence application to LTPH. The CRB application can be made either online or via a paper-based form.

Online application is a four step process:

  1. Complete personal details online
  2. Select ID for verification using the online help tool
  3. Have original documents verified at the Post Office
  4. Pay for the CRB application at the Post Office

To commence your online CRB application, go to and select REGISTER from the login screen.

Select and complete the appropriate details using the below table.

PH Drivers
  General Contract to specifically drive vulnerable adults
Org PIN 104177 104178
Org name PH Driver (New Children) PH Driver (New Children & Vul Adults)
Secret word tphcrb tphcrb


Follow the onscreen instructions to complete your application. Full guidance notes can be downloaded from

Licence application

As part of your licence application you will be asked to provide a reference number. If you are completing an online application, you will be required to provide an ‘E Number‘. This will be emailed to you if you have chosen to receive email progress updates as part of your application. Otherwise it can be obtained by logging into your online application three days after submitting it.

Paper CRB application

If you do not have access to a computer or email address, a paper-based application is available. To request a paper application pack, please contact TMG CRB on 0845 251 5000 or email


Online (includes ID verification): £55

Paper (excludes ID verification): £57

the paper application service TMG CRB recommend using the Post Office ID checking service form (additional £7.15 payment to be made at the Post Office Counter). Alternatively you can mail original documents to TMG CRB via Special Delivery including a pre-paid Special Delivery envelope for safe document return.

Help and support

Should you require help and support with your CRB application you can contact our dedicated TPH CRB administration team on 0845 251 5000 or

Our TPH CRB Administration team helpline is available between 8.30am-5.30pm Monday to Friday with a 24-hour messaging service.

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